The DO-NOT-DISTURB (DND) policy was introduced by the Nigerian Communications Commission (NCC) to provide GSM users the option of whether or not they want to receive messages sent via bulksms. Following this directive, the major network providers, in line with the policy have generated DND codes codes via which subscribers can personally opt-in/opt-out of bulksms reception
However, MTN automatically subscribed many users to the D-N-D service without their consent. This means many of your MTN recipients will not be able to get your messages because D-N-D has been automatically activated on their lines. Unfortunately, many of the MTN users do not know that their lines have been activated for D-N-D and they sometimes argue with you that they didn’t receive your bulksms. Therefore, it is necessary for you to orientate your users about their D-N-D status.
MTN users are advised to confirm the status of their lines by sending “STATUS” to 2442. If the service is NOT active, the user can choose to activate the service or not but in case the service is automatically active and the user is not comfortable with it, follow these procedures to unsubscribe.
1. Send STOP to 2442
2. Send ALLOW to 2442
Please note that whenever D-N-D is active on a line, the line will not be able to receive any message sent through bulk SMS platform.
Please don’t hesitate to call or mail us for any enquiry or clarification. Thank you